> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.withpersona.com/2020-05-18/browser-device-support/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.withpersona.com/_mcp/server.

# Browser & Device Support

> Review the browsers, devices, and in-app environments supported by Inquiry flows.

The Persona Inquiry flow supports for the web browsers listed below. Modern mobile browsers are supported, including most iPhone and Android devices.

> **Warning**
>
> [Internet Explorer 11 is not supported.](https://learn.microsoft.com/en-us/lifecycle/products/internet-explorer-11) In-app browsers (e.g. Facebook Browser, Instagram Browser) are not supported. Aspects of the Inquiry flow may be degraded or not function entirely.

We aim to support browser major versions **released in the last 3 years or with >0.1% global usage**.

|                                                                                                                             |                                                                                                                               |                                                                                                                             |
| --------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| ![Chrome](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/chrome.png) Fully supported after v79 | ![Firefox](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/firefox.png) Fully supported after v74 | ![Safari](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/safari.png) Fully supported after v13 |
| ![Edge](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/edge.png) Fully supported after v80     | ![Brave](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/brave.png) Fully supported               | ![IE](https://assets.withpersona.com/f_auto,q_auto/developer-docs/images/browsers/ie.png) **Not supported**                 |

## Camera resolution

For the best capture experience, a camera with resolution of at least 1920 x 1080 should be used.

Cameras with lower resolution may see higher failure rates and reduced autocapture performance. 1280 x 720 is a common resolution that can experience inconsistent autocapture that is more heavily affected by environmental factors such as light level.

Cameras with resolution lower than 640 x 480 are not supported; users will be prompted to switch to a different device or to upload images directly instead, if this is enabled on your template.

## Camera permissions

Some individuals may have trouble going through a verification that requires the on-device camera if their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on-device camera and/or have blocked all video autoplay.

If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.

Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".
Your website also cannot be in their "Block" list.

> Review the browsers, devices, and in-app environments supported by Inquiry flows.