> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.withpersona.com/2021-05-14/cases/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.withpersona.com/_mcp/server.

# Cases

Persona's Cases helps operations teams efficiently investigate and review end users—often those that have been flagged by a Persona inquiry. Cases includes a configurable UI for the operations team, built-in analytics (e.g. SLAs and case resolution rates), the ability create automations, and many other features that let you customize and streamline case management.

Under the hood, a [case object](/api-reference/cases) represents the collection of data about an end user who needs to be investigated and decisioned on.

## Usage example

For example, if your organization is a ride-sharing marketplace, you may need to investigate a driver for a variety of reasons:

* **Onboarding**: Should they be allowed to onboard to the platform?
* **Account takeover investigation**: If they are claiming that their account has been taken over, is there enough information to validate their claim?
* **Fraudulent activity**: Are there suspicious signals associated with this user that require further action (e.g. removing them from your platform, or sending a follow-up inquiry for verification)?
* **Transaction monitoring review**: Are there suspicious transactions associated with this user that require further investigation?

You can link a case to all of the Persona inquiry(s), account(s), and report(s) that are associated with an individual driver. Once this data lives in a case, the case can be assigned to a member of your operations team to investigate and make a decision on.

## Getting started

You can create, assign, and add data to a case from the Persona Dashboard. You can also use [Cases APIs](/api-reference/cases) to take all of these actions (and more).

Typically, you will view a case in the Persona Dashboard using a [case template](https://help.withpersona.com/articles/5WFMyVPjzgXQNljqg2xf4h/) configuration.

### Adding data to a case

Data from both within and outside of Persona can be added to a case.

Persona objects such as inquiry(s), account(s), and report(s) can be attached to a case using the [Add Persona objects](/api-reference/cases/add-persona-objects) endpoint.

Any other external data can be attached to a case using the [Update a Case](/api-reference/cases/update-a-case) endpoint, as long as it can be represented as JSON.

## Learn more

See our Help Center for details about how you can use and customize cases. A few starting points:

* [Cases overview](https://help.withpersona.com/articles/1EJCOF8bL5KRx4pQESw7VB/)
* [Cases template](https://help.withpersona.com/articles/5WFMyVPjzgXQNljqg2xf4h/)
* [Creating cases](https://help.withpersona.com/articles/1PUJ9IFRuSGSURgzy1QHnY/)
  * [Automatically creating a case for inquiry that needs review](https://help.withpersona.com/articles/7zHVvOEqQk7sqMUvS1MqhC/)
* [Case status](https://help.withpersona.com/articles/2P8swNyjlHKiZPDCy5gnAu/)
* [Cases actions](https://help.withpersona.com/articles/3QokSTOfV7ZC7hNDPQ5HnT/)
* [AML Case Management & SAR Filing Overview](https://help.withpersona.com/articles/3PQYXlkWnkxRyWmAijjVux/)

> Streamline how you investigate individuals and businesses