Inquiry statuses allow you to track where individuals are in the process, and status changes trigger your configured webhooks.
Inquiries change statuses when:
- Your customer proceeds through their inquiry: starting a verification or completing the flow.
- Your organization members approve, decline, or mark the inquiry for review.
- The inquiry expires.
Your customer submits a document or begins a verification.
Your customer moves to the completion or failure screen of the inquiry.
By default, inquiries in the pending state expire after 24 hours.
Possible when your team member marks decisions the inquiry in dashboard; your system calls the API; a workflow action runs.
Updated 22 days ago