Browser & Device Support

The Persona Inquiry flow has full support for the web browsers listed below. Modern mobile browsers are supported, including most iPhone and Android devices.

Internet Explorer 11 is not supported.

Fully supported	Fully supported	Fully supported
Fully supported	Not supported

Camera Permissions

Some individuals may have trouble going through a verification that requires the on-device camera IF their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on device camera and/or have blocked all video autoplay.

If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.

Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".

Your website also cannot be in their "Block" list.