DocumentationAPI Reference
DocumentationAPI Reference

Browser & Device Support

Modern web browsers listed are fully supported. Modern mobile browsers are supported, including most iPhone and Android devices.

 Fully supported  Fully supported  Fully supported
 Fully supported  11+ supported


Camera Permissions

Some individuals may have trouble going through a verification that requires the on-device camera IF their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on device camera and/or have blocked all video autoplay.

If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.

Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".

Your website also cannot be in their "Block" list.

Next steps