Browser & Device Support

The Persona Inquiry flow supports for the web browsers listed below. Modern mobile browsers are supported, including most iPhone and Android devices.

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Internet Explorer 11 is not supported. In-app browsers (e.g. Facebook Browser, Instagram Browser) are not supported. Aspects of the Inquiry flow may be degraded or not function entirely.

We aim to support browser major versions released in the last 3 years or with >0.1% global usage.

Fully supported after v79	Fully supported after v74	Fully supported after v13
Fully supported after v80	Fully supported	Not supported

Camera resolution

For the best capture experience, a camera with resolution of at least 1920 x 1080 should be used.

Cameras with lower resolution may see higher failure rates and reduced autocapture performance. 1280 x 720 is a common resolution that can experience inconsistent autocapture that is more heavily affected by environmental factors such as light level.

Cameras with resolution lower than 640 x 480 are not supported; users will be prompted to switch to a different device or to upload images directly instead, if this is enabled on your template.

Camera permissions

Some individuals may have trouble going through a verification that requires the on-device camera IF their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on device camera and/or have blocked all video autoplay.

If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.

Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".

Your website also cannot be in their "Block" list.