The Persona Inquiry flow has full support for the web browsers listed below. Modern mobile browsers are supported, including most iPhone and Android devices.
|Fully supported||Fully supported||Fully supported|
|Fully supported||11+ supported|
Some individuals may have trouble going through a verification that requires the on-device camera IF their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on device camera and/or have blocked all video autoplay.
If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.
Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".
Your website also cannot be in their "Block" list.
Updated 7 months ago