DocumentationAPI Reference
DocumentationAPI ReferenceStatus

Browser & Device Support

The Persona Inquiry flow has full support for the web browsers listed below. Modern mobile browsers are supported, including most iPhone and Android devices.

 Fully supported  Fully supported  Fully supported
 Fully supported  11+ supported

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Camera Permissions

Some individuals may have trouble going through a verification that requires the on-device camera IF their browser has restrictive default camera permissions or they have accidentally or intentionally blocked access to their on device camera and/or have blocked all video autoplay.

If they are seeing a black screen when trying to use the camera, then please indicate to the individual to double check their camera permissions and autoplay permissions.

Browser Camera and Autoplay settings should be: "Ask when a site wants to ..." rather than "Blocked".

Your website also cannot be in their "Block" list.

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Persona JavaScript SDK (embedded and inline flows)

The Persona JavaScript SDK does not support IE11 by default. To use the Embedded or Inline Flows with IE11, you must transpile the library to target ES5 or below using a tool such as Babel.