Inquiry Model Lifecycle
An inquiry wraps a single interaction with your customer through a single use case.
Inquiry statuses allow you to track where individuals are in the process, and status changes trigger your configured webhooks.
Inquiries change statuses when:
- Your customer proceeds through their inquiry: starting a verification or completing the flow.
- Post-inquiry workflows apply business logic to automatically decision the inquiry or mark for manual review.
- Your organization members manually change the status of an inquiry.
- The inquiry expires.
|Your customer submits a document or begins a verification.|
|Your customer moves to the completion or failure screen of the inquiry. An inquiry will be |
|By default, inquiries in the pending state expire after 24 hours for security reasons.|
|These optional statuses most likely occur after the user has finished the inquiry. If you apply any post-inquiry processing in Persona (workflows or manual review), listen to these statuses to know how the user should proceed.|
Updated 6 months ago