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    • Cases
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On this page
  • Usage example
  • Getting started
  • Adding data to a case
  • Learn more
Additional Persona products

Cases

Streamline how you investigate individuals and businesses
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Persona’s Cases helps operations teams efficiently investigate and review end users—often those that have been flagged by a Persona inquiry. Cases includes a configurable UI for the operations team, built-in analytics (e.g. SLAs and case resolution rates), the ability create automations, and many other features that let you customize and streamline case management.

Under the hood, a case object represents the collection of data about an end user who needs to be investigated and decisioned on.

Usage example

For example, if your organization is a ride-sharing marketplace, you may need to investigate a driver for a variety of reasons:

  • Onboarding: Should they be allowed to onboard to the platform?
  • Account takeover investigation: If they are claiming that their account has been taken over, is there enough information to validate their claim?
  • Fraudulent activity: Are there suspicious signals associated with this user that require further action (e.g. removing them from your platform, or sending a follow-up inquiry for verification)?
  • Transaction monitoring review: Are there suspicious transactions associated with this user that require further investigation?

You can link a case to all of the Persona inquiry(s), account(s), and report(s) that are associated with an individual driver. Once this data lives in a case, the case can be assigned to a member of your operations team to investigate and make a decision on.

Getting started

You can create, assign, and add data to a case from the Persona Dashboard. You can also use Cases APIs to take all of these actions (and more).

Typically, you will view a case in the Persona Dashboard using a case template configuration.

Adding data to a case

Data from both within and outside of Persona can be added to a case.

Persona objects such as inquiry(s), account(s), and report(s) can be attached to a case using the Add Persona objects endpoint.

Any other external data can be attached to a case using the Update a Case endpoint, as long as it can be represented as JSON.

Learn more

See our Help Center for details about how you can use and customize cases. A few starting points:

  • Cases overview
  • Cases template
  • Creating cases
    • Automatically creating a case for inquiry that needs review
  • Case status
  • Cases actions
  • AML Case Management & SAR Filing Overview