Inquiry Model Lifecycle
An inquiry wraps a single interaction with your customer through a single use case.
Statuses
Inquiry statuses allow you to track where individuals are in the process, and status changes trigger your configured webhooks.

Inquiries change statuses when:
- Your customer proceeds through their inquiry: starting a verification or completing the flow.
- Post-inquiry workflows apply business logic to automatically decision the inquiry or mark for manual review.
- Your organization members manually change the status of an inquiry.
- The inquiry expires.