Cases
A case in Persona represents a collection of data about an end-user that needs to be investigated and decisioned on. The case includes related objects such as inquiry(s), account(s), and report(s).
A case can have one of a few statuses representing where it is in its lifecycle. These statuses can be completely customized depending on your organization’s preferred investigation process. For more information about how to customize the statuses for a given Case, refer to our help center post. When you create a status, it will be categorized as one of the following: