Case queue updated

Payload
1 {
2   "data": {
3     "attributes": {
4       "created-at": "2024-01-17T09:22:11.000Z",
5       "name": "case.queue-updated",
6       "payload": {
7         "data": {
8           "id": "case_gqe7rH38FvxtzhGBQmDBsjkB",
9           "attributes": {
10             "status": "Open",
11             "name": "MRR-3",
12             "created-at": "2024-01-15T08:12:03.000Z",
13             "updated-at": "2024-01-17T09:22:11.000Z",
14             "assigned-at": "2024-01-16T14:05:21.000Z",
15             "sla-expires-at": "2024-02-16T14:05:21.000Z",
16             "creator-id": "case_creator@withpersona.com",
17             "creator-type": "user",
18             "assignee-id": "case_assignee@withpersona.com",
19             "assigner-id": "case_assigner@withpersona.com",
20             "assigner-type": "user",
21             "updater-id": "case_updater@withpersona.com",
22             "updater-type": "user",
23             "tags": [
24               "high-priority"
25             ],
26             "fields": {
27               "external-integration-id": "ind_123",
28               "risk-level": "medium"
29             },
30             "attachments": []
31           },
32           "relationships": {
33             "accounts": {
34               "data": [
35                 {
36                   "id": "act_9e3yoAUApTRMjgNoPAC7TNtz",
37                   "type": "account"
38                 }
39               ]
40             },
41             "case-comments": {
42               "data": []
43             },
44             "case-template": {
45               "data": {
46                 "id": "ctmpl_Jumm3K4zHwaLBBdyLUCnHbBC",
47                 "type": "case-template"
48               }
49             },
50             "case-queue": {
51               "data": {
52                 "id": "cqueue_2HNbpdebw1gQhpttL97KvSScpk2",
53                 "type": "case-queue"
54               }
55             },
56             "inquiries": {
57               "data": [
58                 {
59                   "id": "inq_KHK4MJCE4QvfocWB2intQ3YE",
60                   "type": "inquiry"
61                 }
62               ]
63             },
64             "reports": {
65               "data": []
66             },
67             "verifications": {
68               "data": [
69                 {
70                   "id": "ver_govid7Hw3XjPbN8f2Lq9kWtZmYrAdEC",
71                   "type": "verification/government-id"
72                 },
73                 {
74                   "id": "ver_self2VkP9bRcMqLnXtZjAhYdEgKfBN",
75                   "type": "verification/selfie"
76                 }
77               ]
78             },
79             "txns": {
80               "data": []
81             }
82           },
83           "type": "case"
84         },
85         "included": [
86           {
87             "type": "account",
88             "attributes": {
89               "reference-id": "abc-123",
90               "created-at": "2023-09-22T17:13:49.000Z",
91               "updated-at": "2023-09-23T00:22:19.000Z",
92               "fields": {
93                 "name": {
94                   "type": "hash",
95                   "value": {
96                     "first": {
97                       "type": "string",
98                       "value": "Jane"
99                     },
100                     "middle": {
101                       "type": "string",
102                       "value": "Marie"
103                     },
104                     "last": {
105                       "type": "string",
106                       "value": "Doe"
107                     }
108                   }
109                 },
110                 "email_address": {
111                   "type": "string",
112                   "value": "jane@doe.com"
113                 }
114               },
115               "tags": []
116             },
117             "id": "act_9e3yoAUApTRMjgNoPAC7TNtz"
118           },
119           {
120             "type": "case-template",
121             "attributes": {
122               "status": "active",
123               "name": "Manual Review Cases",
124               "resolutions": [
125                 "Approved",
126                 "Declined"
127               ],
128               "created-at": "2023-03-25T07:04:16.667Z",
129               "updated-at": "2023-06-01T12:00:00.000Z"
130             },
131             "id": "ctmpl_Jumm3K4zHwaLBBdyLUCnHbBC"
132           },
133           {
134             "type": "case-queue",
135             "attributes": {
136               "status": "active",
137               "name": "Escalations Queue",
138               "created-at": "2023-04-12T11:18:33.000Z",
139               "updated-at": "2023-07-15T08:30:00.000Z"
140             },
141             "id": "cqueue_2HNbpdebw1gQhpttL97KvSScpk2"
142           },
143           {
144             "type": "inquiry",
145             "attributes": {
146               "status": "needs_review",
147               "reference-id": "abc-123",
148               "behaviors": {},
149               "tags": [
150                 "manual-review"
151               ],
152               "creator": "API",
153               "created-at": "2024-01-15T08:00:00.000Z",
154               "updated-at": "2024-01-15T08:11:30.000Z",
155               "started-at": "2024-01-15T08:01:00.000Z",
156               "completed-at": "2024-01-15T08:11:00.000Z",
157               "marked-for-review-at": "2024-01-15T08:11:30.000Z",
158               "previous-step-name": "verification_selfie",
159               "next-step-name": "success",
160               "fields": {}
161             },
162             "id": "inq_KHK4MJCE4QvfocWB2intQ3YE",
163             "relationships": {
164               "account": {
165                 "data": {
166                   "id": "act_9e3yoAUApTRMjgNoPAC7TNtz",
167                   "type": "account"
168                 }
169               },
170               "documents": {
171                 "data": []
172               },
173               "template": {
174                 "data": {}
175               },
176               "inquiry-template": {
177                 "data": {
178                   "id": "itmpl_p8ANAJy9iqadm2buF2xcVgqH",
179                   "type": "inquiry-template"
180                 }
181               },
182               "inquiry-template-version": {
183                 "data": {
184                   "id": "itmplv_iXhqfNWqwYLAWs9G8Fm8hPfo",
185                   "type": "inquiry-template-version"
186                 }
187               },
188               "reports": {
189                 "data": []
190               },
191               "selfies": {
192                 "data": []
193               },
194               "sessions": {
195                 "data": []
196               },
197               "verifications": {
198                 "data": [
199                   {
200                     "id": "ver_govid7Hw3XjPbN8f2Lq9kWtZmYrAdEC",
201                     "type": "verification/government-id"
202                   },
203                   {
204                     "id": "ver_self2VkP9bRcMqLnXtZjAhYdEgKfBN",
205                     "type": "verification/selfie"
206                   }
207                 ]
208               }
209             }
210           },
211           {
212             "type": "verification/government-id",
213             "attributes": {
214               "checks": [
215                 {
216                   "name": "id_unprocessable_submission_detection",
217                   "status": "passed",
218                   "reasons": [],
219                   "requirement": "required"
220                 },
221                 {
222                   "name": "id_compromised_detection",
223                   "status": "passed",
224                   "reasons": [],
225                   "requirement": "required"
226                 },
227                 {
228                   "name": "id_disallowed_country_detection",
229                   "status": "passed",
230                   "reasons": [],
231                   "requirement": "required"
232                 }
233               ],
234               "completed-at": "2024-01-15T08:03:31.000Z",
235               "country-code": "US",
236               "created-at": "2024-01-15T08:03:24.000Z",
237               "status": "passed",
238               "submitted-at": "2024-01-15T08:03:24.000Z"
239             },
240             "id": "ver_govid7Hw3XjPbN8f2Lq9kWtZmYrAdEC",
241             "relationships": {
242               "inquiry": {
243                 "data": {
244                   "id": "inq_KHK4MJCE4QvfocWB2intQ3YE",
245                   "type": "inquiry"
246                 }
247               }
248             }
249           },
250           {
251             "type": "verification/selfie",
252             "attributes": {
253               "checks": [
254                 {
255                   "name": "selfie_id_comparison",
256                   "status": "passed",
257                   "reasons": [],
258                   "requirement": "required"
259                 },
260                 {
261                   "name": "selfie_pose_detection",
262                   "status": "passed",
263                   "reasons": [],
264                   "requirement": "required"
265                 },
266                 {
267                   "name": "selfie_liveness_detection",
268                   "status": "passed",
269                   "reasons": [],
270                   "requirement": "not_required"
271                 }
272               ],
273               "completed-at": "2024-01-15T08:08:40.000Z",
274               "created-at": "2024-01-15T08:08:10.000Z",
275               "status": "passed",
276               "submitted-at": "2024-01-15T08:08:30.000Z"
277             },
278             "id": "ver_self2VkP9bRcMqLnXtZjAhYdEgKfBN",
279             "relationships": {
280               "inquiry": {
281                 "data": {
282                   "id": "inq_KHK4MJCE4QvfocWB2intQ3YE",
283                   "type": "inquiry"
284                 }
285               }
286             }
287           }
288         ]
289       }
290     },
291     "id": "evt_CpVN9caSW7gUrDBQ4xYlI8hJ",
292     "type": "event"
293   }
294 }
Webhook for the `case.queue-updated` event. For more info see [Webhooks Overview](https://docs.withpersona.com/webhooks).
Headers

Payload

The payload of this webhook request is an object.
dataobjectOptional
Response

200
Return a 2xx status code to indicate that the data was received successfully. Any other status will trigger retries. For more info see [Retry Logic](https://docs.withpersona.com/webhooks#retry-logic).