Inquiries | Persona

The inquiry represents a single instance of an individual attempting to verify their identity. The primary use of the inquiry endpoints is to fetch submitted information from the flow.

Inquiries are created when the individual begins to verify their identity. Check for the following statuses to determine whether the individual has finished the flow. See Inquiry Model Lifecycle for a detailed overview of how an individual verifies their identity.

Inquiry Status	Description
Created	The individual started the inquiry.
Pending	The individual submitted a verification within the inquiry.
Completed	The individual passed all required verifications within the inquiry.
Failed	The individual exceeded the allowed number of verification attempts on the inquiry and cannot continue.
Expired	The individual did not complete the inquiry within the configured expiration interval (24 hours by default).
Needs Review / Approved / Declined (Optional)	These are optional statuses applied by you to execute custom decisioning logic.

Advanced actions for sessions and decisioning (e.g. approving and declining) are also available for this resource.